Product FAQs

Coffee Maker

Can my coffee maker parts go in the dishwasher?

You may place the glass decanter, lid and filter basket on the dishwasher top rack.

What steps do I need to take before I use my coffee maker for the first time?

Make sure your first cup of coffee is as good as can be by cleaning your VillaWare™ coffee maker before its first use. Just follow these simple steps:

  1. Wash the decanter, decanter lid and the filter basket in a mixture of mild detergent and water. Rinse each thoroughly.
  2. Replace all the parts and close the lid. Then, run a brew cycle with water only, without adding coffee and coffee filter.
  3. When brewing is complete, turn your coffee maker off, discard the water in the decanter and rinse the decanter, decanter lid and filter basket.

Where can I purchase parts for my VillaWare™ Coffee Maker?

Parts are available here on this website. Please refer to the parts section or call consumer services at 1-866-484-5529.

How do I add coffee grounds to my coffee maker?

  1. Open the brew basket lid. For your convenience, you can lift out the removable filter basket.
  2. Place a 10 to 12-cup paper basket-style filter or a permanent filter into the removable filter basket. NOTE: When using paper filters, it is important that the sides of the filter fit flush against the side of the filter basket. If filter collapse occurs, dampen the filter before placing in the filter basket and adding ground coffee and water.
  3. Add the desired amount of coffee and gently shake to level the coffee.
  4. Be sure the removable filter basket is properly centered and moved all the way down in the brew basket and close the lid.
  5. Fill the decanter with cold, fresh water to the desired capacity (1-cup equals 5 ounces). For easy and accurate filling, the water markings on the glass decanter and on the dual water windows show the amount of water needed to make the corresponding desired number of cups. DO NOT fill past the "12-cup MAX line" or water will flow out of the overfill hole in the back of the coffeemaker. The amount of coffee brewed will always be slightly less than the amount of water poured in the water reservoir. This is due to the minimal absorption of water by the coffee grounds.
  6. Lift the pour through reservoir lid and pour the water into the water reservoir. Close the lid and place the empty decanter onto the warming plate.

NOTE: Make sure the decanter is fully placed on the warming plate or the water and the grounds will overflow from the filter basket. An overflow may cause personal injury and/or damage to property.

CAUTION: To reduce the risk of damaging the decanter and/or the risk of personal injury, do not add cold water to the decanter if the decanter is already hot. Allow the decanter to cool before using again.

How do I add water to my coffee maker?

  1. Fill the decanter with cold, fresh water to the desired capacity (1-cup equals 5 ounces). For easy and accurate filling, the water markings on the glass decanter and on the water window show the amount of water needed to make the corresponding desired number of cups. DO NOT fill past the "12-cup MAX line" or water will flow out of the overfill hole in the back of the coffee maker. The amount of coffee brewed will always be slightly less than the amount of water poured in the water reservoir. This is due to the minimal absorption of water by the coffee grounds.
  2. Lift the pour through reservoir lid and pour the water into the water reservoir. Close the lid and place the empty decanter onto the warming plate.

NOTE: Make sure the decanter is fully placed on the warming plate or the water and the grounds will overflow from the filter basket. An overflow may cause personal injury and/or damage to property.

CAUTION: To reduce the risk of damaging the decanter and/or the risk of personal injury, do not add cold water to the decanter if the decanter is already hot. Allow the decanter to cool before using again.

How do I clean my VillaWare™ Coffee Maker?

When the VillaWare™ product is not in use, please wipe the outside of unit with warm water or stainless steel appliance cleaner, then wipe and dry. For Daily Cleaning: Always unplug the coffee maker and allow to cool before cleaning. Remove the filter basket, decanter and decanter lid and wash them in a solution of hot water and mild liquid soap. Never use abrasive cleansers, steel wool pads or other abrasive materials. Add the glass decanter, lid and filter basket to the dishwasher top rack. CAUTION: Never immerse the coffee maker itself in water, in any other liquid or place in the dishwasher.

How do I clean the decanter of my coffee maker?

Hard water can leave a whitish stain on the decanter, and coffee may then turn this stain brown. To remove decanter stains:

  1. Fill the decanter with a solution of equal parts water and vinegar and let the solution stand in the decanter for approximately 20 minutes.
  2. Discard the solution, then wash and rinse the decanter.

DO NOT use harsh abrasive cleaners that may scratch the decanter. Scratches may cause the decanter to break.

How do I decalcify my VillaWare™ Coffee Maker?

The red clean light will turn on to let you know that your coffee maker needs to be cleaned. The red light will turn off after the clean cycle has been completed. Minerals (calcium and limestone) found in water will leave deposits in your coffee maker and affect its performance. It is recommended that you regularly remove these deposits using vinegar.

  1. Pour 4-cups (20 fl ounces) of undiluted, white household vinegar into the water reservoir. Before decalcifying, remove the water filtration disk from the machine.
  2. Place a filter into the filter basket and close the brew basket lid.
  3. Place the empty decanter back in the unit and center on the warming plate.
  4. Press the SELECT/OFF (e) button until the red clean indicator light turns on. For your convenience, the cleaning cycle is automatic. The entire cycle will take 45 to 60 minutes to complete.
    During the cycle, your coffee maker will:
    • Slow brew approximately 3-cups of vinegar.
    • Pause for 30 minutes. The clean light will remain on to alert you that the process is active.
    • After 30 minutes, your coffee maker will brew the remainder of the vinegar.
    • When complete, the clean light will turn off and your coffee maker will turn off.
  5. Discard the cleaning solution and rinse the decanter thoroughly with clean water.
  6. Fill the water reservoir with clean, fresh water.
  7. Place the empty decanter back on the coffee maker and center on the warming plate.
  8. Remove and discard the paper filter used during the cleaning cycle.
  9. Begin brewing and allow the full brew cycle to complete.
  10. Repeat steps 5 through 9 one more time.

Your coffeemaker is now clean and ready to brew the next pot of delicious, hot coffee!

How do I insert the paper coffee filter correctly?

When using paper filters, it is important that the sides of the filter fit flush against the side of the filter basket. If filter collapse occurs, dampen the filter before placing it in the filter basket and adding ground coffee and water.

How do I set delay brew time?

While the display is in the clock mode, simply press the "SET DELAY" button and while the "DELAY BREW" time is flashing, set the brew time by pressing the "HR" and "MIN" buttons. The AM or PM indicator will light at the bottom of the clock display. Within a few seconds, the display will change to the current time. The "DELAY BREW" time is now set!

How do I set the clock on my coffee maker?

  1. Plug the power cord into a standard electrical outlet. The clock will flash on the control panel to indicate that the time has not been set yet.
  2. Press and hold the "HR" and "MIN" buttons until you reach the current time. The AM or PM indicator will light at the bottom of the display. The clock is now set!

NOTE: Pressing any button before setting the clock will cause the clock to start keeping time from 6:00 AM. You must set the clock if you want to use the "DELAY BREW" feature.